Our list of current vacancies is regularly updated, but only represents a small proportion of the posts we are seeking to fill. Please contact us for further details.

Customer Service Adviser - Croydon, Surrey - Ref: LS118
Salary:	£17,500 - 18,000 p.a + £2,000 bonus + excellent benefits + £40 extra per night shift
Hours:	35 hour week shifts including some nights
Job Description:	Working within a Call Centre environment you will be dealing with policy holders who have broken down and require assistance
Skills Required:	Previous Call Centre/Customer Service experience essential.  Good data entry skills and familiar with Windows packages.  Excellent communication and problems solving skills.  Good level of numeracy and literacy
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: LS118)

Field Sales Consultant - Orpington, Kent - Ref: MH463
Salary:	£35,000 - 45,000 OTE. 25 days annual leave as well as a car allowance and phone. The company also offer a stakeholder pension.
Hours:	40 hours per week, Monday - Friday
Job Description:	We are looking for a experienced and effective Sales Consultant to work for a successful growing network solutions company on a Field Sales basis. You will be making appointments and visiting prospective B2B customers in the South and East of England to identify and sell in potential network solutions. In return for your success, you will have the potential to double your basic salary.
Skills Required:	Interested candidates will have a network security and solutions background and a proven track record of bringing in new business.
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH463)

Quality Standards Executive - Croydon, Surrey - Ref: MH460
Salary:	£16,500 - 17,000 p.a.
Hours:	Monday - Friday 9.00am - 5.00pm
Job Description:	Main duties: To assist in the logging of all written and verbal quality standards issues on to the Respond system and to provide written acknowledgements where applicable. To ensure that all relevant paperwork and evidence is collated to enable a complete investigation of issues. To effectively analyse information to ensure accurate decisions are reached. To manage the timely resolution of issues by use of the Respond diary system. To accurately assess the severity of issues and decide on the most appropriate level of goodwill where relevant. To liaise and negotiate with external clients, suppliers and end users to agree a resolution and appropriate redress. To resolve complaints in an impartial and diplomatic way by telephone and letter. To escalate issues, where appropriate, to the Quality Standards Manager with recommendations of action to be taken. To liaise with Regional, Operational and Technical Managers to monitor and control the resolution of quality issues passed to them. To provide a focal point for all quality related issues raised, by means of direct contact, both verbally and in writing with internal staff, external clients and end users. To carry out any additional duties / ad hoc projects as requested by the Quality Standards Manager. To assume the day to day responsibilities of the Department in the absence of the Quality Standards Manager.
Skills Required:	Only candidates with good job stability will be considered for the role. The following are required: Experience of dealing with escalated customer complaints and concerns through to resolution Experience of working in line to company procedure Experience of working in a corporate office environment Good letter writing and keyboard skills
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH460)

Internal Communications Executive to Corporate Social Responsibility (CSR) Internal Communications Executive - Croydon, Surrey - Ref: MH459
Salary:	Up to £25,000 plus bonus and benefits
Hours:	Monday - Friday 9.00am - 5.00pm. A degree of flexibility is required in relation to working hours.
Job Description:	Responsibilities: To generate ideas, activities and employee involvement to further develop the company's Social Responsibility (CSR) programme, across the whole business. To achieve a positive impact upon employee engagement and therefore employee performance and retention, whilst giving something back to the local communities and making CSR central to the work culture. To constantly review and improve the current methods of internal employee communication. The aims being to promote the business and increase the company's profile to ensure employees have a greater feeing of belonging and understanding of the business. Through the company's Corporate Social Responsibility Strategy, improve the socioeconomic and environmental nature of the business.
Skills Required:	Background / Experience: Socioeconimic / communications background essential in corporate organisation Project managment experience Relationship managment skill Articulate and confident communicator
Qualifications:	Educated to Degree level
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH459)

Training Administrator - Croydon, Surrey - Ref: MH458
Salary:	£16,500 - 17,000 p.a plus benefits
Hours:	Monday - Friday 9.00am - 5.00pm, although candidates must be flexible with regards to hours.
Job Description:	A Training Administrator is required for a professional organisation in Croydon to provide an effective administration and organisation service for the company technical training function. Summary: To co-ordinate the training, equipment and services necessary for the induction of new recruits, training and assessment centres for internal / external delegates Duties: To act as point of liaison for Trainers, delegates and external contacts To ensure all joining instructions, accommodation and travel arrangements are completed for delegates who are attending training courses and assessments Preparation of all course material in a timely manner Booking and sourcing suitable venues ensuring cost effectiveness Issuing purchase orders to all suppliers and issuing invoices Arranging vehicles hire for use on training course and requested by Trainers Booking delegates onto relevant courses ensuring professional qualifications remain valid Dealing with email and telephone enquiries Maintain and up to date training database To produce management reports and data on a regular basis Working in line with company targets and deadlines
Skills Required:	Training administration experience is desirable Well organised and able to prioritise workload An excellent working knowledge of MS Word / MS Excel / Outlook A confident communicator is essential Letter and report writing skills Attention to detail Able to work towards deadlines
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH458)

Telephone Claims Co-ordinators - Croydon, Surrey - Ref: MH457
Salary:	Up to £16,500 PA + £1,200 bonus
Hours:	Hours are based on a 35 hours week between the hours of 8.00am and 6.00pm. e.g. 8.00 - 4.00, 9.00 - 5.00 & 10.00 - 6.00. There will also be 1 Saturday morning in 4 required with time off in lieu.
Job Description:	We a looking to recruit 5 Telephone Claims Co-ordinators to work for a professional organisation in Croydon on a full-time permanent basis. The role will involve: Being the first point of contact for customers calling with queries relating to their travels claims. Communicating professionally with customer in a busy call centre environment. Dealing with letters and email correspondence, updating a database and logging client conversations. Handling any necessary administrational duties relating to claims e.g. requesting and returning original documentation, assisting with allocating correspondence to claims. Handling all complaints / disputes in a positive way, in line with quality standards procedures and guidelines. This will be an excellent opportunity to progress into a claims handler role – full training is provided.
Skills Required:	Suitable candidates will have previous experience of working within a call centre / claims environment with a professional telephone manner and excellent customer service skills.
Qualifications:	A good standard of education is required along with the ability to use Word and Excel efficiently.
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH457)

Fleet Controller - Croydon, Surrey - Ref: MH456
Salary:	£25,000 + £2,000 bonus + benefits - company lease car option / annual leave / luncheon allowance / private health / contributory pension
Hours:	Monday – Friday 9.00am – 5.00pm. Must be prepared to be flexible
Job Description:	Duties include: Reports to Senior Fleet Controller Maintenance of company fleet management database ensuring records are updated Dealing with fleet enquires from company car drivers / VOSA / Police / Technicians Tax and MOT all vehicles and storing all electronic and hard copy paperwork Issuing service reminders and MOT and Tax reminders Store all V5 / MOT / Penalty Notices /Driver details Arrange and authorise repairs to vehicles Liaise with insurers and solicitors for recovery and uninsured losses Record Service Invoices on the fleet system Carry out vehicle appraisals / inspections Order / Cancel fuel cards
Skills Required:	Fleet administration / management background essential Certificate in Fleet management desirable Full Driving licence required (must be able to move cars if required) Strong PC skills ideally Word / Excel / Power Point knowledge Strong organisational skills A high level of numeracy and literacy An excellent communicator
Qualifications:	Good standard of education
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH456)

French Speaking Customer Service Adviser - Croydon, Surrey - Ref: LS120
Salary:	Up to £18,000 p.a + £1,200 shift allowance and benefits
Hours:	Shift pattern spread over 35 hours per week. Shifts will include 7.00am starts and 10.00pm finishes i.e. 7.00am - 3.00pm and 2.00pm - 10.00pm. This position will include working 3 night shift in a row with 3 complete days off every 4/5 weeks.
Job Description:	We are looking to recruit an individual with a proven track record of dealing with customers over the phone and in-depth problem solving. Working in a team environment you will be dealing with customers, suppliers and other contacts over the phone and via email. Dealing with queries and concerns of customers and giving advice. The role will also involve contact with French speaking countries on daily basis. This will be an excellent opportunity to use and develop your key skills working for a professional international organisation at their UK Head Office in Croydon.
Skills Required:	Previous Call Centre/Customer Service experience. Suitable candidates will be fluent in both English and French languages.
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: LS120)

SWIFT Payments Messaging and Repair Clerk - Croydon, Surrey - Ref: MH448
Salary:	Up to £28,000 p.a.
Hours:	Candidate will be required to work a shift pattern between 7.00am – 9.00pm that will be shared with two other associates
Job Description:	An opportunity has arisen working in an automated environment, which provides 24 hr Global GMX Message Repair and SWIFT support for the EMEA, ASIA and the US units. Responsibilities: To perform message repair and electronic funds transfer operations, ensuring message delivery in accordance with departmental guidelines Management of the SWIFT RMA functionality for all EMEA, ASIA and US SWIFT addresses Work under their own initiative monitoring various systems for any delayed/rejected funds transfer messages, using business/technical knowledge to rectify or escalate to business areas or other IT support groups Using the various monitoring tools for alarm and reject notifications Handles telephone and email enquiries Ad-hoc duties including scanning, faxing, and printer management and accountability
Skills Required:	Good PC and keyboard skills Understanding of SWIFT standards advantageous Ability to work accurately to deadlines Able to work independently, analysing problems with good judgement, using initiative and common sense Proficient in Microsoft Office Knowledge of Electronic Banking products (IPS, BADIRECT, Bulk, Multibank etc) an advantage Technical and operating knowledge of Message Switch environments (E.G GMX/RP, GF2/3, SWIFT Alliance Access, RMA)
Qualifications:	Good standard of education essential
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH448)

Officer of Foreign Assets Control - Bromley, Kent - Ref: MH439
Salary:	Up to £35,000 PA
Hours:	Monday to Friday 9.00am - 5.00pm
Job Description:	The Payment Services group is responsible for handling payments and receipts initiated by our clients or third party banks. The group consists of 94 associates split across 8 teams. The working environment is dynamic and the successful candidate will be expected to respond quickly to business needs and work as part of a management team to meet aggressive deadlines. This role is constantly evolving and offers an excellent developmental opportunity to strengthen the succession planning of Payment Services. Responsibilities: To review and action all items on the OFAC queue To ensure that the relevant referrals are notified to the Internal Audit Group as quickly as possible throughout the day To investigate repetitive items, conduct trend analysis with a view to reducing the number of referrals in order to see whether the particular message can be added to the database as a deviation Collate monthly metrics of the number of OFAC hits, number of keywords & number of entities loaded into GBS, conduct root cause analysis Strengthen end to end Business Partner connectivity by being the focal point for AML and Compliance, gaining an understanding of how they handle OFAC / Restrictions Ensure the relevant OFAC training is undertaken each year by coordinating with the Training Team to raise awareness Ad hoc work as part of project teams on new business, product development and Green Belt projects across the GTS Business Maintain and improve quality service and products through initiating and implementing new initiatives to drive the department forward Manage risk by ensuring strong controls are in place and minimise financial losses To be aware of the importance to comply with the European Community (EC) 1781/2006 regulation that was introduced on January 1, 2007. The aim of this is to prevent terrorists and other criminals from using wire transfers for moving their funds and for detecting such misuse when it occurs To review and perform sampling of data from resultant records from an excel report, to detect non compliant transactions that do not conform to EU regulations. A sample of 10% of traffic should be reviewed as this will provide an appropriate level of variation. Messages that are non compliant are to be investigated Conduct aged analysis for traffic that does not conform to EU regulations and identify banks that are repeat offenders. These banks should then be considered for reporting to the regulatory authorities
Skills Required:	Essential: A full understanding of Officer Foreign Assets Control (OFAC) OR Some solid experience of Anti-Money laundering (AML) and Fraud guidelines Proven ability to create and deliver strong business results Ability to work to deadlines in a volume driven environment Strong written and verbal communication skills Good team player, enthusiastic and committed Ability to prioritise, use own initiative and be flexible Proactive approach to problem resolution Ability to work under pressure, meet deadlines and navigate change Preferred: Some experience of managing people GBS knowledge
Qualifications:	A good standard of education
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH439)

Customer Service & Sales Consultants - West Wickham, Kent - Ref: MH419
Salary:	£16,000 - £17,000 PA
Hours:	Monday - Friday 9.00am - 5.15pm. No shifts or weekend working
Job Description:	We are looking to recruit Customer Service & Sales Consultants for a professional expanding company in West Wickham. The role involve liaison with customers (policy holders) over the phone who have already enquired about the companies range of insurance products. You will be following this up with the customer by providing insurance quotations on motor and household insurance as well selling breakdown cover. Other duties to include dealing with general queries and cross-selling products plus taking customer payments over the phone.
Skills Required:	Suitable candidates will be self-motivated, sales and target driven with an excellent telephone manner. Previous experience of working within sales / insurance would be a distinct advantage.
Qualifications:	Good standard of education
Apply:	Send CV and covering letter or submit your CV online (please include the job ref: MH419)